Customer Service


Delivery Information

Currently we only ship standard orders to UK Mainland addresses. Please contact us directly if you would like us to quote you for delivery options elsewhere.

Our standard delivery rate for an order is 5.95. Please note that larger items will incur a further charge.

At standard delivery rates, orders will be shipped the next working day, and should be delivered within 3 - 5 days. We advise placing orders a minimum of 1 week before they are needed, but will do everything we can to accommodate a tight schedule.

We can offer a faster delivery, or even an overnight courier, but these methods will incur further cost, and will be calculated on the basis of the products ordered. Please contact us directly for more information.

Larger items cannot be shipped at standard delivery costs. Please contact us for a quote on these items.

Returns

If you wish to return your purchase for any reason, we will give you a full refund as long as:

  • A request is made in writing/e-mail to the address on our contact us page within 7 working days of delivery.
  • The goods are returned to us unused, in full working order and in their original packaging.

Please be aware that you are liable for the cost of return postage for unwanted items. We strongly recommend that you obtain proof of sending as we can only refund for goods once they are received.

Claims

Claims for breakages or other damage must be made to Room to Inspire in writing or via e-mail within 3 days of receipt of goods. We will always replace faulty items or goods damaged in transit as long as stock allows, otherwise you will be entitled to a refund.